Friday, August 20, 2010
A+++ for Customer Service
I was ecstatic when the doorbell rang this afternoon and I saw the Fed Ex truck outside our house...my Blurb book had arrived! It was like Christmas morning, only better, and I tore open the box right away to admire at my beautiful book. I immediately noticed it was a little hard to open, but I couldn't remember if my others had been like that initially so I started flipping through it. Then I saw that the spine was so tight that I couldn't open the pages to see the whole page...text and pictures were cut off. I began to get concerned (well maybe freak out inside a little)! I got out my other books and they both open nearly flat so the pages are completely revealed. I tried to open the new book a little more and the binding started to tear a little! I came up to the computer to do a little research online. I knew I had kept the text away from the border they show as the potential cut off while making the book, but wanted to be sure I had taken the correct precautions before contacting Blurb. Everything looked fine from my end. I sent Blurb an email explaining how I love their site and have recommended them countless times, but that there seemed to be a problem with my latest book, etc. I know nothing of book binding but said I thought maybe it was bound too tight and that was the problem and asked them what they recommended I do. Within 3 hours I had an email back telling me they had ordered a new book and were sending it to me for no charge....and that I was free to keep or recycle the one I received today. Isn't it nice when a company makes your life so easy?! So, the good news is I still love Blurb and I should still love my 2009 Part I book when it arrives! Thanks Blurb!!!